Gather Clues | |
A. | Ask Questions. i. What were you doing when the problem occurred? ii. Have there been any recent changes to the network? |
B. | Have the customer recreate the problem while you watch. While watching, check for obvious user errors (ID10T errors), such as Caps-Lock being on. |
Examples: psping www.fhtc.edu:80 psping 157.166.239.177:80 |