FLINT HILLS TECHNICAL COLLEGE
Network Troubleshooting Flowchart

START
Windows Workstation Unable to Access a Network Service
Gather Clues
A. Ask Questions.
 i. What were you doing when the problem occurred?
ii. Have there been any recent changes to the network?
B. Have the customer recreate the problem while you watch.
While watching, check for obvious user errors (ID10T errors), such as Caps-Lock being on.
Do other workstations on the LAN have the same problem?
Yes  or  No
↓        
Are the switch, hub, or wireless access point's power & link-lights lit?
Yes  or  No
        ↓
Possible Solutions
A. Power unplugged from switch, hub, or access point. Plug it in.
B. Locked-up switch, hub, or access point. Unplug it and plug it back in. If it is managed and still unresponsive, try resetting it back to factory default settings.
C. Bad switch, hub, or access point. Swap it with another one to test. Replace if bad.
Problem Solved?
Document Your Solution
FINISHED

Click here for a graphical version of this flowchart.